At US1951.com, we strive to deliver the highest quality retro-style clothing, packs & bags, velcro patches, footwear, apparel accessories, and EDC pocket tools to our valued customers. We believe that customer satisfaction is of utmost importance, and we want you to be fully satisfied with your purchase. However, we understand that there may be instances where a refund is necessary. Hence, we have developed the following refund policy to ensure a smooth and hassle-free experience for both parties.
1.Eligibility for Refunds
1.1. You may be eligible for a refund if:
a) The purchased item is defective, damaged, or not as described on our online store.
b) The item is lost or hasn't been delivered to your designated shipping address within the specified delivery timeframe.
2.Requesting Refunds:
2.1. To initiate a refund, you must contact our customer support team within 14 days of receiving the product(s) by sending an email to support@us1951.com or by using the contact form available on our website.
2.2. In your refund request, please provide the following information:
a) Order number
b) Name and contact details
c) Detailed explanation of the issue with the product(s)
3.Refund Process
3.1. Our customer support team will review your refund request and respond to you within 2 business days, informing you of the next steps to be taken.
3.2. If your refund request is approved, we will provide you with a return shipping label or arrange for a pickup of the faulty or damaged product(s).
3.3. Once the returned item(s) have been received and inspected, we will process the refund accordingly.
3.4. Refunds will be issued in the original form of payment used during the purchase. Please allow up to 7 business days for the refund to be credited to your account.
4.Non-Refundable Items
4.1. Certain items are non-refundable, including but not limited to:
a) Customized or personalized products
b) Sale or clearance items
c) Gift cards or vouchers
5.Return Shipping Costs
5.1. If your refund request is approved based on an eligible reason, US1951 will cover the return shipping costs. However, if the refund request is made due to a change of mind or a customer's personal preference, the customer will be responsible for return shipping costs.
6.Exchange Policy
6.1. If you wish to exchange the purchased item for another item from our store, please contact our customer support team, and they will assist you with the exchange process.
Note: US1951 reserves the right to modify or update this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website. It is recommended to review this policy periodically.
If you have any additional questions or concerns regarding our refund policy, please contact our customer support team at support@us1951.com. We are committed to providing you with exceptional customer service and will be happy to assist you.